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商店政策

客户是我们的主要利益

在当今的网上购物市场,我们相信诚实是上策。这就是为什么我们为顾客制定了慷慨、公平和透明的商店政策。请阅读以下部分,详细了解我们如何运送或交换产品以及我们如何保护您的个人数据。如果您有疑问,请联系我们。

  • Can I customize the frames or request a special painting?
    Some frames can be personalized and others cannot, those that can are marked and have a field for personalization. The rest cannot be modified. If you have any special requests or want specific art, contact us and request our ATELIER work.
  • What can I customize in cosmetics?
    All of our cosmetic products are customizable, the following items can be chosen: Replace the collection name with your preferred name; Choose the desired cosmetic product; Choose the essence of the product; The name of the collection on the label is where it will be replaced by your first name, last name, a date or whatever you choose.
  • What essences are available?
    All available essences are described on the product page once you click to view it.
  • What is the deadline?
    All of our products are handcrafted and this requires calm, care, affection and patience. Therefore, our maximum deadline for sending your order to the post office is up to 15 working days. We will always try to serve you as quickly as possible.
  • Can I return or cancel a purchase?
    Once your purchase has been made and is already being prepared in our studio, your purchase can no longer be cancelled. If you still want to cancel, there will be no refund. This is because all JOSH products are made to order and personalized for each order. We do not have a stock of raw materials or ready-made products. Based on your order, we purchase all the inputs necessary to produce your items. Therefore, if cancelled, it is not fair that our artists and suppliers lose the amount that was already invested in the production of your order.
  • Why does furniture take longer to produce?
    Like all JOSH products, the furniture is also 100% artisanal, handmade and produced to order. When your order is placed, our suppliers and artists purchase the raw materials and begin production. This takes time and a lot of logistics. Therefore, our maximum deadline for furniture is up to 25 working days.
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